Many of our newest releases are pre-orders, which may take four to six weeks to ship. Check your order summary to find your estimated ship date and your order status. If you still have questions, contact us here.
Changes to an existing order must be submitted within 24 hours of initial placement. Click here to make a change to an existing order.
You can change your shipping address at any time before your order has shipped. Click here to update the shipping address on an existing order.
Collectors have 48 hours to cancel an online order. After 48 hours, 1XRUN will assume final sale and will fulfill the order by the estimated ship date. Click here to contact us about canceling your order.
Please check your spam folder, or any alternative email account you may have used to make your purchase, to locate your order confirmation email. If you still have trouble finding it, click here.
Check your order summary to find the most up-to-date tracking information.Please note that international shipments may be subject to customs clearance in the receiving country, which may push delivery times beyond our original estimates. If you have questions about an order that has already shipped but that you have not yet received, click here.
If you received an item different from what you ordered, take a picture of it and click here. 1XRUN must be notified of your request within three (3) days of delivery to be eligible for a refund or replacement.
If your order arrived damaged, take a picture of it and click here. 1XRUN must be notified of your request within three (3) days of delivery to be eligible for a refund or replacement. Assessment of damage, and the following decision regarding refund eligibility, is made at the sole discretion of 1XRUN.
Your Certificate of Authenticy may be tucked inside your print, on the back of its frame, or between two pieces of packaging. If your item is an original work of art or a unique multiple, you may have received a Letter of Provenance instead.
If you have joined a waitlist, that means someone else has this artwork in their cart at the moment. If they choose to cancel, your position will move ahead in line. Placement on the waitlist does not guarantee an opportunity to purchase.
Availability, demand, and the duration of the RUN are all factors that can affect an item's value over time. The price that you see today may increase in time, so don’t wait!
We accept payment from all major credit cards, PayPal, PayPal Credit, and Apple Pay. We do not accept cash, checks, money orders, or wire transfers.
We offer coupons to 1xRUN account holders occasionally. Subscribe to our newsletter to stay in the loop. Follow us on Instagram for special sweepstakes and giveaways, and stay tuned to www.1xRUN.com for more limited releases and holiday sales.
All prices listed on our website are firm, but they are subject to increase over time. We do not accept counter offers or bids.
1XRUN is an online-only publisher of fine art and fine art prints. As of June 2021, some artwork will be available for viewing and purchase at Spot Lite.
From 2015 to 2019, Murals In The Market Festival brought more than 125 murals to Detroit's Historic Eastern Market District. Please contact (Ri)Detroit for walking and cycling tours.
We are always accepting artist submissions! Send us links to your website and Instagram, along with examples of your work and a detailed pitch about the project you have in mind to [email protected].
Due to the high volume of inquiries, we cannot respond to every request, but we do review every submission!
1XRUN works exclusively with artists, curators, and brands to publish first-edition collectibles and original works of art. We do not consign, auction, or buy previously owned art.
Industry professionals at 1xRUN work closely with the original artists to authenticate all artwork sold on www.1xRUN.com. Every item on 1xRUN is signed by the artist and accompanied by an official letter of provenance or certificate of authenticity. 1xRUN cannot authenticate or appraise items acquired by another source.
All items are carefully packed, protected, and shipped by our professional in-house shipping team. Domestic orders are shipped via USPS and FedEx. International orders are shipped via FedEx International, FedEx FIMS, and USPS.
For the safety of our staff and collectors, our offices are closed to the public. Unfortunately, we are not offering local pickups at this time.
Collectors must submit changes to their shipping addresses before their items are shipped. 1xRUN is not able to reroute packages once they have been picked up by the mail carrier. If you would like to make a change to an existing order that is still pending shipment, submit a request here.
Orders containing multiple items are typically packaged together depending on variations in dimensions and material. Due to extraordinarily high order volumes, we are not always able to accomodate special shipping requests.
1XRUN ships to most countries around the globe, except for Brazil, Russia, and the Channel Islands of the United Kingdom.
1xRUN declares accurate valuations on all orders in compliance with state, federal, and international law.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the receiving country. Additional charges for customs clearance must be fulfilled by the recipient; 1xRUN has no control over these charges, nor can 1xRUN predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Shipping costs are calculated based upon the physical size, weight, value, and destination of each shipment against the most competitive rates from USPS and FedEx. A handling fee is applied to each additional item contained within an order.
Before artwork goes to print, the printer and the artist work together to decide how many prints in the edition will be numbered, and how many will be reserved for the artist and the printer. Artist proofs (APs), printer proofs (PPs), and galley proofs (GPs) are a part of this first edition, signed by the artist, and are equally valuable as the numbered prints (sometimes more!). There are no multiple RUNs or editions. Your PP, AP, or GP is a part of this limited, first edition. Refer to your Certificate of Authenticity for more information.
Collectors have 48 hours to cancel an online order submitted on 1XRUN.com. After 48 hours, 1XRUN will assume final sale and will fulfill the order by the estimated ship date. In the rare case that the estimated ship date passes before an order is shipped, 1XRUN, in its sole discretion, may allow an order cancellation.
Collectors must notify 1XRUN of damaged or defective artwork, providing supporting photographs, within three (3) days of delivery to be eligible for a refund or replacement. Assessment of damage, and the following decision regarding refund eligibility, is made at the sole discretion of 1XRUN. After this three-day period (starting from the “delivered” date indicated by the mail courrier), 1XRUN will not guarantee a refund or replacement item. For this reason, 1XRUN strongly encourages all collectors to check their orders for quality immediately upon receipt. Collectors must include the corresponding Certificate of Authenticity or Letter of Provenance with their return to qualify for a refund or replacement item.
1XRUN otherwise does not accept returns or exchanges.
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